Privacy Policy

At Letscodeai, we value your privacy and want you to be aware of how we handle your data. Here’s a breakdown of our privacy practices:

What We Cover:

  • This Privacy Policy applies to your use of Letscodeai’s website, mobile apps, APIs, and related services (collectively referred to as the “Services”).
  • By using our Services, you agree to the terms outlined in this Privacy Policy and our Terms of Use.

Data Controller:

  • Letscodeai, as the “Data Controller,” decides how your data is used. The specific entity within Letscodeai responsible for your data depends on the context in which your personal information is collected.

Your Agreement:

  • By using our Services, you acknowledge and agree to the terms stated in this Privacy Policy and the Terms of Use. If you do not agree with these terms, please refrain from using our Services.
  • Letscodeai may share collected data with its affiliates and, in the event of a business sale or transfer, your information might be part of the transferred assets.

Important Points:

  • Refusing or withdrawing your consent, or not providing required data, may impact our ability to provide you with our Services effectively.
  • It’s crucial to review this Privacy Policy to understand our data practices fully.

1. Basis for Processing Your Data

At Letscodeai, we process your data for various reasons, all rooted in transparency and your rights. Here's how and why we handle your information:

  1. Your Consent:
  • We may process your data based on your consent, as outlined in Section 2 below, and for the purposes detailed in Section 4.
  • Your consent allows us to collect and use specific types of personal data as required by law.
  • Once you grant consent, it implies you allow us to gather additional necessary information for the same purposes.
  • You have the option to withhold or withdraw consent, except when essential for providing a service or fulfilling a legal obligation.
  1. Contractual Agreements:
  • We process your data when you enter into contracts with us for our Services.
  • This ensures we fulfill our obligations and provide you with the services you’ve purchased.
  1. Our Legitimate Interests:
  • We process data to manage accounts, granting you access to content, updates, and purchased services.
  • This enables the smooth operation of our business, tailored to your needs.
  1. Legal and Regulatory Compliance:
  • We process data to comply with applicable laws and regulations, ensuring our operations align with legal requirements.
  1. Vital Interests and Public Interest:
  • Data processing may be necessary to protect the vital interests of individuals or the public interest, emphasizing safety and collective well-being.

2. What Data Letscodeai Collects

At Letscodeai, we collect specific data directly from you to enhance your experience on our platform. Here's a breakdown of the data we gather and how it benefits you:

2.1 Data You Provide to Us:

  • Account and Related Data: When you create an account or apply for a program, we collect essential information such as your name, email address, password, city, age, contact details, educational background, work experience, and more. This data helps us tailor our services to your needs. Additionally, we assign you a unique identifying number for secure identification.
  • Profile Data: You have the option to share profile information, including photos and social media profiles, which is visible to others using our platform.
  • Other Identification Data: For specific services, we might request additional identification details such as Social Security or Aadhar Card numbers to ensure accurate user verification.
  • Shared Content: Certain parts of our platform allow you to interact with other users and share content publicly. This includes sharing your e-portfolio, testimonials, messages to program managers, and work-related photos. The visibility of this shared content depends on where it is posted, enhancing collaboration and networking opportunities.

Program Data:

  • When you enroll in a program, we collect information about the courses, assignments, quizzes you’ve started and completed.
  • We record your interactions with instructors, teaching assistants, and fellow students.
  • Data submitted for course requirements, such as essays, answers, and web-cam recordings, is stored securely.
  • During proctored exams, personally identifiable data may be collected to verify your identity and monitor your adherence to test rules.

Student Payment Data:

  • For payment processing, we collect necessary data such as your name and email ID.
  • Sensitive payment information like credit card numbers is directly provided to our secure payment partners. We do not store this sensitive data.
  • In cases of scholarships, refunds, or referrals, bank account and payment gateway details may be collected for transaction purposes.

Instructor and Moderator Payment Data:

  • If you’re an instructor or moderator, we collect information like your email address, phone number, social media profiles, physical address, PAN, GSTIN, and bank details.
  • This data is used to facilitate payments to you and is subject to the privacy policy and terms of your payment account provider.
  • Data from Other Services:
  • We may access specific information from your social media or online accounts if they are linked to your Letscodeai account.
  • When logging in through platforms like LinkedIn, we seek your permission to access relevant data, such as your name, educational and professional details, account ID, and email address.
  • Information shared with us depends on your privacy settings or the choices made on the connected platform.

Third-Party Platforms and Services:

  • If you use our Services via third-party platforms or click on third-party links, your data collection, usage, and sharing will adhere to the privacy policies of those third parties.

Sweepstakes, Promotions, and Surveys:

  • Participating in surveys or promotions may require you to provide details like your name, email, or phone number. This information is stored and used for administering the event, notifying winners, and distributing rewards.
  • Your participation may involve posting certain information publicly, as stated in the event rules or privacy policy.
  • Third-party platforms used for surveys or promotions will apply their privacy policies.

Communications and Support:

  • When you contact us for support or report an issue, we collect your contact information, messages, and relevant data like name, email, location, IP address, and more.
  • We use this information to respond to your queries and address your concerns in line with this Privacy Policy.
  • For internal purposes, your calls may be recorded to maintain communication records, ensure quality service, and provide effective support.

Third-Party Sources:

  • We receive information about you from third parties like employers, educational institutions, or scholarship providers, especially if they sponsor your participation in our programs.
  • Referral schemes may also lead to us receiving your details from the referrer.

Behavioural Data:

  • We analyze your online behavior on our platforms, deriving insights about your interests and activities. This helps us tailor our services to your preferences.

Inquiries and Personal Data:

  • When you inquire about our services, you may provide personal details like name, address, phone number, and payment information.
  • Recordings of calls with students and users interested in our programs, along with customer service interactions, are also part of the data we collect.

Legal Compliance:

  • We gather information required to comply with applicable procedures, laws, and regulations. This is essential for our legitimate interests and the interests of others.

Additional Information:

  • Any other data you voluntarily provide to us while using our Services is also part of our records.

Your Data and Special Category Information

At Letscodeai, your privacy is our top concern. Here’s how we handle sensitive information:

Stored Data:

  • The data mentioned earlier is securely stored and associated with your account for efficient service.

Special Category Data:

  • This category includes sensitive information like race, ethnicity, beliefs, health details, etc.
  • We do not collect or process any special or sensitive personal data without your explicit consent.

Explicit Consent:

  • If we ever need special category data for specific purposes, we will seek your explicit consent. You’ll be informed about the usage and asked for approval.

Legal Basis:

  • In certain situations allowed by law, we may process special category data for scientific research, employment, social security, or legal claims.
  • If you voluntarily share such data on our platforms, we’ll use it responsibly and in compliance with applicable laws.

2.2 Your Data: How We Collect Information

At Letscodeai, we gather information through automated means to enhance your experience. Here’s how:

  1. System Data:
  • Technical details about your device, such as IP address, device type, operating system, browser, and more, help us optimize your experience (“System Data”).
  1. Usage Data:
  • We track your interactions with the Services, including courses accessed, time spent, features used, and more, to improve our offerings (“Usage Data”).
  1. Approximate Geographic Data:
  • We collect approximate location data, like country and city, to tailor our services to your region (“Approximate Geographic Data”).

Collection Methods:

  • This data is gathered through server log files and tracking technologies, as explained in the “Cookies and Data Collection Tools” section below.
  • All information collected is securely stored and linked to your account, ensuring a seamless experience.

3. How We Gather Information About You

At Letscodeai, we use various tools like cookies, web beacons, and analytics services to collect data. Here's how it works:

3.1 Cookies and Data Collection Tools:

  • Cookies and Web Beacons:
    • Cookies are small files sent to your device by websites to identify your browser or device, enhancing your experience.
    • Web beacons measure user actions, like page visits and email opens, allowing us to analyze and improve our Services.
  • Types of Cookies We Use:
    • Preferences: Remember your browser settings, such as language preference.
    • Security: Enable logins, protect against fraud, and prevent unauthorized use.
    • Functional: Store settings like video playback volume.
    • Session State: Track interactions, improve Services, and remember login details for a seamless experience.
  • Managing Cookies:
    • You can customize your cookie settings in your web browser to control or disable cookies.
    • Note that disabling cookies may affect certain features, making them unavailable.

Local Storage Objects (LSOs):

  • Some third-party partners may use LSOs, similar to cookies, to collect and store data.

 

3.2 Analytics:

  • We employ third-party analytics services like Google Analytics, Hotjar, and others.
  • These services analyze your usage patterns, events within the Services, and performance data to improve user experience.
  • We use this data to optimize the Services, understand device compatibility, and offer relevant information to you.

3.3 Online Advertising:

  • We use third-party advertising services such as Facebook and Google’s ad services.
  • These services deliver personalized ads about our Services on other websites and apps you use.
  • Ads are tailored based on your Usage Data and System Data, considering your recent and historical activities.
  • To refine ads, we may provide service providers with your email address and publicly shared content.
  • Third-party sales and marketing affiliates may collect information based on your interest and share it with us.

Letscodeai ensures your data isn’t sold or shared by third parties. If it happens, we assist you in taking necessary actions at your cost. Your privacy matters to us.

4. What We Use Your Data For, and How Long We Store it

At Letscodeai, we use your data responsibly to enhance our Services and ensure your experience is personalized and secure:

4.1 How We Use Your Data:

  • Service Administration: We provide and manage the Services, tailor content, and enable user communication.
  • Processing Requests: We process program/course orders, service requests, and provide necessary information.
  • Communication: We respond to queries, send administrative messages, updates, and notifications about your progress and available courses.
  • Account Management: We handle your account preferences and ensure technical functionality.
  • Feedback and Surveys: We seek user feedback, conduct surveys, and administer promotions to enhance user experience.
  • Analytics: We analyze trends, track purchases, and monitor usage data to improve our Services.
  • Advertising: We tailor advertisements, administer ads on third-party platforms, and send relevant in-app notifications.
  • Safety and Integrity: We ensure safety, prevent fraud, and comply with legal obligations to safeguard users and our Services.

4.2 Criterion For Determining Data Retention Period

At Letscodeai, we handle your data responsibly, considering various factors to determine the retention period. While we cannot specify a fixed timeframe, we retain your data based on the following considerations:

  • Purpose and Usage: We assess the ongoing need for your data, ensuring it aligns with our current and future services and obligations under our contracts.
  • Legal Obligations: We comply with legal requirements, including record-keeping obligations mandated by applicable laws.
  • Legal Basis: We retain data if there are legal grounds, such as your consent, to continue processing it.
  • Industry Standards: We adhere to industry practices and standards governing data retention.
  • Risk and Liability: We evaluate the risk and liability associated with retaining your data and make decisions accordingly.
  • Data Accuracy: We consider the effort required to maintain accurate and updated data.
  • Nature of Relationship: The nature and status of our relationship with you also influence our data retention decisions.

5. Who We Share Your Data With

At Letscodeai, we prioritize transparency regarding how we share your data. Here are the instances in which we may share your data:

  • Learning Consultants: We share relevant data with our Learning Consultants and Admission Team to guide you toward suitable programs or courses. This includes details like your city, country, device information, and learning activities.
  • Educational Partners: Information collected from you may be shared with specific Educational Partners offering the program you are enrolled in. These partners may use the data for promotional communications and research opportunities.
  • Employers, Sponsors, and Scholarship Providers: If your program is sponsored by your employer, a sponsor, or a scholarship provider, we may share your data, grades, evaluations, and progress with them, both during and after the program.
  • Instructors, Evaluators, Moderators, and Mentors: Data related to your enrollment, such as location, device details, and work experience, is shared with instructors and teaching assistants. This helps them enhance the course experience for you and other students.
  • Service Providers: We engage with trusted service providers, including analytics and data enrichment providers, to improve our services and provide a seamless learning experience.
  • Promotions and Surveys: For surveys or promotions, we may share your data, such as your name and contact information, in compliance with the respective privacy policies governing these activities.
  • Legal Compliance and Security: We may disclose your data as necessary to comply with legal obligations, protect against fraud, ensure security, or as part of corporate restructuring activities.
  • Aggregated or De-Identified Data: In some cases, we share aggregated or de-identified data, ensuring your privacy is maintained.
  • With Your Consent: We may share your data in ways not covered above if we have your explicit consent to do so.

With Other Students and Instructors:

    • Depending on your settings, your shared content and profile data might be visible to fellow students and instructors.
    • We may display your name, percentage, marks, or rank on leaderboards, accessible to you and your batchmates.
    • Questions posed to instructors or teaching assistants might be publicly visible, including your name, based on your settings.

With Students, Public, and Mentors:

    • If you’re a mentor or instructor, your data (like name, email, phone number, professional details) is shared with students and Letscodeai employees for communication purposes.

With Service Providers, Contractors, and Agents:

    • We collaborate with third-party companies for services such as payment processing, data analysis, marketing, and customer support.
    • These service providers access your data only as instructed, ensuring our services are delivered smoothly.

With Business Partners:

    • We have agreements with various platforms to distribute our services and enhance Letscodeai’s visibility.

With Analytics and Data Enrichment Services:

    • We share limited data with analytics tools and data enrichment services to improve communication.
    • De-identified data, stripped of personal identifiers, helps us customize our interactions effectively.

Social Media Features:

    • Using social media features (e.g., Facebook Share) may allow the social media provider to collect your IP address and the specific page you’re visiting on Letscodeai.
    • Interactions with these features are governed by the privacy policies of the respective social media companies.

Promotions and Surveys:

    • We share your data when necessary to administer, market, or sponsor the promotions and surveys you participate in.
    • This sharing complies with applicable laws and the rules of the specific promotion or survey.

Advertising (Future Consideration):

    • If Letscodeai introduces advertising in the future:
      • Certain System Data and Usage Data may be shared with third-party advertisers to provide general demographic and preference information about our users.
      • Advertisers might use Data Collection Tools to collect System Data and personalize your user experience (behavioral advertising) and conduct web analytics.
      • Advertisers may share the data they collect about you with Letscodeai.

Recruitment Services:

    • If you’ve opted for our recruitment services or participate in our recruitment activities, your information may be shared with recruiters and potential employers.
    • For instance, if you engage in a recruitment drive organized by Letscodeai and a recruitment agency, your details will be shared with the agency and prospective employers interested in considering you for employment.
    • The recruitment agency or employer might contact you directly for interviews and related purposes. Please be aware that any information shared with them will be subject to their terms and policies.

Alumni Portal and Networking Services:

    • Letscodeai collaborates with select third-party service providers to organize networking activities for current, past, and potential students.
    • Basic information, such as your name, email address, and cohort details, might be shared with these service providers to invite you to connect.
    • If you choose to participate in their services, the information you provide will be governed by their policies.
    • To facilitate student communication, we may share your information on chat forums like WhatsApp and Facebook with other students

Permitted by Law:

    • We may disclose your data if it is permitted or required by law, ensuring compliance with legal obligations.

Judicial or Legal Inquiries:

    • If requested as part of a legal inquiry, order, or proceeding, we might share necessary data to uphold legal requirements.

Enforcement Purposes:

    • Data disclosure might occur if reasonably necessary to enforce our Terms of Use, Privacy Policy, or other legal agreements, ensuring fair practices.

Fraud Detection and Prevention:

    • We may share data to detect, prevent, or address fraud, abuse, or potential violations of law, ensuring a secure online environment.

Protection Against Harm:

    • In cases of imminent harm to the rights, property, or safety of Letscodeai, our users, employees, or the public, data disclosure may be considered to protect against such threats.

Auditors and Legal Advisors:

    • Data might be disclosed to auditors and legal advisors to assess our disclosure obligations and rights under this Privacy Policy.

During Business Transitions:

    • In the event of a business transaction like a merger or acquisition, your data may be shared with the successor organization, ensuring a smooth transition and continuity of services.

Aggregate or De-Identified Data:

    • We can use aggregate or de-identified data for various purposes, safeguarding individual privacy while gaining valuable insights.

With Your Consent:

    • Outside the scope of this Privacy Policy, data may be shared with third parties only with your explicit consent, respecting your preferences and choices.

Any information voluntarily shared by you on Letscodeai’s platforms may be accessed by third parties for unsolicited purposes. Please be aware that we cannot be held responsible for any unsolicited use of your data by third parties, even if it has been voluntarily shared by you. Your discretion in sharing personal information online is advised to protect your privacy.

6. Security

At Letscodeai, we take the security of your data seriously. We employ suitable security measures based on the type and sensitivity of the stored information. However, given the nature of internet-connected systems, there is always a risk of unauthorized access. To safeguard your data, it's crucial to protect your password and promptly inform us if you suspect any unauthorized access to your account.

Our Security Measures:

  • Letscodeai is an ISO 27001:2013 certified organization, adhering to industry best practices for maintaining data confidentiality, integrity, and availability.
  • We use HTTPS to encrypt your data during transfer, protecting it from unauthorized access, alteration, disclosure, or destruction.
  • Our security measures vary based on the type and sensitivity of the data we handle.

Important Security Guidelines:

  • Your password plays a vital role in our security system. It’s your responsibility to safeguard it.
  • Do not share your password with any third party.
  • If you suspect that your password or account has been compromised, change it immediately to enhance security.

While we implement rigorous security protocols, it’s essential to recognize that no system can guarantee 100% security against unauthorized access. Stay vigilant and follow best practices to ensure the safety of your account and data.

7. Your Rights

At Letscodeai, we respect your rights concerning your data. Here's what you need to know about your options:

7.1 Your Choices About the Use of Your Data

Opt-Out Options:

  • You can opt out of promotional emails by using the unsubscribe link in the emails you receive or by adjusting your email preferences in your account settings.
  • Please note that essential service-related messages, like order confirmations and policy updates, will still be sent regardless of your email preferences.

Controlling Cookies and Local Data:

  • Your browser or device settings might allow you to control cookies and local data storage.
  • You can manage location and other data collection preferences on your wireless device.

Tailored Advertising:

  • If you wish to control cookies used for tailored advertising, you can visit consumer opt-out pages like Network Advertising Initiative and Digital Advertising Alliance.
  • For users in the European Union, Your Online Choices site offers opt-out options.
  • To customize Google Display Network ads or opt out of Google Analytics, Hotjar, Mixpanel, ZoomInfo, or Clearbit data usage, specific opt-out tools are available. Visit the respective platforms’ policies for detailed information.

Your Rights and Inquiries:

  • You have the right to restrict or object to our data processing, request data deletion, or ask for data portability in a machine-readable format.
  • Parents concerned about unintentional data collection about their underage child can contact us for assistance in deleting the information.

Contact Us: If you have any questions about your data, its use, or your rights, feel free to reach out to us at legal@letscodeai.com. We’re here to help!

7.2 Accessing, Updating, and Deleting Your Personal Data

At Letscodeai, we believe you should have control over your personal data. Here’s how you can manage it:

Accessing and Updating Your Data:

  • Log into your account anytime to access and update your personal information directly.

Account Termination:

  • If you’re a student, instructor, or mentor and want to delete your account permanently, send an email to legal@letscodeai.com.
  • Note: Even after your account is deleted, certain data may still be visible to others, like shared content or course comments, and we retain some data for legal obligations and dispute resolution.

Managing Your Data:

  • To request access, correction, porting, or deletion of your data, or to restrict its processing, email legal@letscodeai.com.
  • Please use the email associated with your account and allow up to 30 days for a response. We may verify your identity for security reasons.
  • Understand that certain data might be retained based on legal requirements or transaction completion even after deletion.

We’re here to assist you in safeguarding your information!

7.3 Revocation of Consent

At Letscodeai, we respect your consent regarding your data. If you want to withdraw your consent for data processing, please email us at legal@letscodeai.com. We’ll respond within 30 days. To ensure security, kindly use the email linked to your account and be prepared for identity verification.

  • Revocation Nature: Withdrawal of consent will apply to future data processing, not affecting prior lawful processing based on your earlier consent.

7.4 Complaints about Our Privacy Policy or Data Use

We value your concerns about your data and privacy. If you have complaints or issues:

  • Contact us at legal@letscodeai.com to voice your concerns.
  • If you’re dissatisfied with our response, you can contact national data protection authorities in your EU region.

Note: While we encourage contacting us first, you can directly approach the national data protection authorities mentioned above if needed. Your privacy matters to us!

7.5 Our Policy Concerning Children

At Letscodeai, we prioritize the privacy of children. Here’s how we ensure their safety online:

  • Age Restriction: Our Services are not intended for children under 13 years old (or under 16 in the European Economic Area). Users under these ages are not allowed to use our Services.
  • Data Collection: If we mistakenly collect data from a child under the specified ages without verified parental consent, we will promptly delete it.
  • Parental Supervision: Users under 18 (minors) generally cannot create accounts. A parent or guardian must open an account for them, supervise their usage, and read this privacy policy together.
  • Report Concerns: Parents or guardians suspecting data collection from a child under the mentioned ages can request removal by emailing us at legal@letscodeai.com.

We believe in fostering a safe online environment for all users, especially children

8. Cookie Policy

What are cookies?

Cookies are tiny text files stored by your browser while you surf the internet. They help collect, store, and share data about your online activities, including on Letscodeai. Cookies enable us to remember information about your visits, such as your account ID, making it easier to use our site.

We use two types of cookies:

  • Session Cookies: These expire after a short time or when you close your browser. We use them to identify you during a single browsing session, like when you log into Letscodeai.
  • Persistent Cookies: These remain stored in your browser for a specific period. We use them to identify you over a longer period, such as when you request to stay signed in.

Why does Letscodeai use cookies and similar technologies?

We utilize cookies and similar technologies like web beacons, pixel tags, and flash cookies to enhance our services in various ways. These technologies help us deliver, measure, and improve our services. We use them both for our website and mobile app. As we incorporate new technologies, we may gather additional data using different methods.

Testing and Improvement:

    • Cookies assist us in testing different versions of Letscodeai, helping us understand user preferences regarding features and content.
    • Web beacons enable us to determine which email messages are opened, providing insights into user engagement.

User Interaction Analysis:

    • Cookies help us track how you interact with Letscodeai, including the specific links you click on during your visit.

Analytics Partners:

    • We collaborate with analytics partners such as Google Analytics and Mixpanel.
    • These partners use cookies and similar technologies to analyze user behavior on our platform, including the websites from which you arrive.

Personalized Content:

    • Cookies are instrumental in customizing Letscodeai by displaying more relevant content to you.
    • For instance, they enable us to showcase a personalized list of recommended programs on the homepage.

Advertising:

    • Cookies aid in providing you with advertising content that is more pertinent to your interests and preferences.

9. Updates to Cookie Policy and How to Contact Letscodeai

Here at Letscodeai, we're committed to keeping you informed about our cookie usage. Here's what you need to know:

1. Policy Updates:

    • We may update our Cookie Policy periodically.
    • If there are significant changes, we will inform you by posting the updated policy on our website, indicating the new effective date.
    • For any material changes, we will take reasonable steps to notify you in advance of the planned modifications.

2. Get in Touch:

    • If you have any questions regarding our use of cookies or any other inquiries, please don’t hesitate to reach out.
    • Feel free to email us at legal@letscodeai.com, and our team will be happy to assist you

10. Payment Fraud Prevention Policy

At Letscodeai, we prioritize your security. Here's what you need to know about our Payment Fraud Prevention Policy:

10.1 Policy Objectives:

  • This policy outlines measures to prevent and detect payment frauds at Letscodeai.
  • It ensures you are aware of the standard payment procedures for our services.
  • Provides guidelines for reporting and investigating suspected fraudulent activities.

10.2 Payment Procedure:

  • All payments for Letscodeai services must be made through our official learning platform, ‘Olympus.’
  • Letscodeai representatives will never ask you to make payments through any other medium.
  • If you have doubts, contact us at legal@letscodeai.com before proceeding with the payment.

10.3 Payment Fraud Acts: Payment fraud includes, but is not limited to:

  • Requests for payment through unofficial channels or unrecognized bank accounts.
  • Solicitation of sensitive information like bank details, Card PINs, or UPI IDs.
  • Payment instructions via unofficial communication methods (e.g., WhatsApp, text messages).
  • Demands for payment before receiving an official offer letter for program enrollment.

10.4 Reporting Fraud:

  • If you suspect or fall victim to payment fraud, email us at legal@letscodeai.com immediately.
  • Provide relevant evidence and transaction details.
  • We will investigate internally and take necessary disciplinary and legal actions against the offender.

10.5 False Reporting:

  • False complaints will result in termination of Letscodeai services, without any legal or financial liabilities towards you.

Your safety is our priority at Letscodeai. Stay vigilant and report any suspicious activity promptly.

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